Policies & Procedures

We take great pride in providing the best salon experience possible to every client. These policies and procedures are in place to protect you and our staff. Following these policies will help promote the culture of care, trust, and excellence we foster at Aura MedSpa. Please review all policies before booking an appointment. All appointments are payable by all major credit/debit cards, contactless payments.

Appointment Policy

A Valid Credit/Debit card on file is required for all clients when scheduling.
All cancellation fees and No call/No show fees will be charged on the card provided on file unless the client provides another valid form of payment.
Photographs will be taken before and after the procedure to document the results of the service provided. They are strictly for the internal use of Aura medspa and will not be published without the client's consent.

Lateness Policy

Clients have a 15-minute grace period in case of running late for the appointment, please contact us via call or text message if you are going to be later than your appointment time. After 15 minutes have elapsed, the appointment will be automatically canceled and a $150 cancellation fee will be applied.

Cancellation Policy

Any cancellations with less than 48 hours of notice are subject to a cancellation fee amounting to $150.
Clients who miss their appointments without giving any notification “No call/No show” will be charged $150.
Clients will not be allowed to make ANY future appointments at our location until the fee is paid in full.

No Refund policy

No refunds will be given for any reason on any services. Clients are paying for time, product and other expenses used to provide them with a service.

Right To Refuse / Emergency Service Policy

Aura medspa retains the right to refuse service based on staff and management’s professional opinion. We also have the right to call 911 for further medical attention if deemed necessary by the service provider or management.

Client satisfaction policy

We are committed to providing you with an exceptional experience. If there is any service that does not meet your satisfaction, we will work with you to the best of our ability. If for any reason a client is not satisfied with the results, they can contact us within 3 weeks of their initial appointment for a complimentary touch up. We will do our absolute best to achieve a result that clients will enjoy.

Our Safety Protocol

Each station will be wiped clean with an EPA-registered cleaning disinfectant before and after each appointment. We follow strict guidelines as part of our requirements to maintain our license.
We disinfect and sterilize tools and instruments following OSHA guidelines.
Service providers wear masks while providing services.
We clean and sanitize our credit card terminals, seats, stations, treatment tables, door handles, phones, and any area that comes into regular contact.
It is our policy that every service provider washes their hands before and after each appointment.
If a team member is sick or displaying symptoms they will stay home or be sent home to take care of themselves and the environment.